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Your Rights and Our Rules, Straight Up

This page sets out the legal terms that govern your account and activity on phpplay — who we are, what we expect, and what you can expect from us.

Account TermsPrivacy PolicyGCash, Maya, InstaPay ConditionsEligibility RulesYour Rights
phpplay Your Rights and Our Rules, Straight Up
HOW WE HANDLE YOUR DATA

Security, Data and Account Integrity

phpplay applies industry-standard security practices to protect your account. Your personal data — including the information you provide when linking GCash, Maya, or InstaPay to your account — is handled in accordance with our privacy policy. We use SSL encryption across all account pages and payment flows. Data is retained only for as long as required by applicable law or legitimate operational need, after which it is deleted or anonymised.

Data Retention

We keep your account data only as long as required under applicable Philippine law or for legitimate operational purposes. Inactive accounts are reviewed on a regular schedule.

Cookie Policy

We use cookies to maintain your session, remember payment preferences, and measure site performance. You can manage cookie settings from your browser at any time.

Account Security

All login sessions use OTP verification to your registered mobile number. Suspicious login attempts trigger an automatic lock and email alert to your registered address.

Your Rights

You can request a copy of your data, ask for corrections, or request account closure at any time by contacting support via email with your verified account details.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a concern about how your account has been handled, our support team is the right first stop. Reach out through any of the channels below. For formal legal or privacy requests, the email channel is the correct path — include your registered account details so we can verify and respond accurately.

Team online

Live Chat

Start a chat session directly from your account dashboard. Available for account-related and general legal questions. Fastest path for straightforward queries.

Email Support

Send formal legal or privacy requests to our support email. Include your registered account name and the specific policy concern for a clear, traceable response.

Account Help Centre

Access the Help Centre from your account settings to find policy documents, terms versions, and guided steps for account changes or data-related requests.

Common Legal and Account Policy Questions

These are the questions we hear most often about accounts, data, eligibility, and terms. If something here does not answer your specific situation, reach out through the live chat or email channel above.

Eligibility depends on local law in the Philippines. Access is available only where online gaming is permitted for you under applicable law. You must confirm your own eligibility before registering.

We collect the details you provide during registration, plus payment verification data linked to your GCash, Maya, or InstaPay account. This is used for identity verification and account security only.

Send a written request to our support email using your registered account details. We will verify your identity and respond with your data within the timeframe required by applicable law.

Yes. Submit a closure and deletion request via support email. Some data may be retained for a period required under Philippine law before full deletion is completed.

Payment method details linked to a closed account are removed from our active systems after the mandatory retention period under applicable law has elapsed. We do not store full card or wallet credentials.

We notify you at the email address registered to your account. Continued use of the platform after the notification date means you have accepted the updated terms.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.